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nuri Legal section

§ 1 – Scope of Application


Legal Language

These general terms and conditions ("General Terms and Conditions") apply to the entire business relation between the customer and Nuri GmbH (f/k/a Bitwala GmbH) ("Nuri") in its capacity as the operator of the www.nuri.com web applica tion (the "Web Application") and Nuri's mobile application (the "Mobile Application"); the Web Application and the Mobile Application are hereinafter also collectively referred to as "Nuri Apps", and individually “Nuri App” unless expressly agreed otherwise. 


The scope of application includes both Nuri GmbH's activities as a tied agent of Solarisbank AG ("Solaris") in relation to the purchase and sale of Bitcoins and other digital assets on Nuri App and the services provided by Nuri in its own name. 


The customer's contractual relationship with Solaris will additionally be governed by the general terms and conditions of Solaris and other contracts to be concluded separately with Solaris. 


The sole parties to this contract are the customer and Nuri. 


The customer will enter into a separate agreement on the management of the private keys for the customer's cryptocurrencies stored in a non-custodial Bitcoin wallet (the "Bitcoin Vault"). The sole parties to the latter agreement will be the customer and BitGo, Inc. ("BitGo"). The legal relationship between the investor and BitGo will be exclusively governed by the contractual terms, in particular, BitGo's general terms and conditions , as amended from time to time ("BitGo Terms of Use"). 


Nuri is the sole and exclusive responsible party for the contents relating to the operation of Nuri App and any and all contents provided on said media.


§ 1 – What do these terms cover?


Plain Language (non-binding)

These terms cover your relationship as a customer with Nuri GmbH (“Nuri” or ”we”). Nuri operates the Nuri web and mobile applications (“Nuri Apps“).


The terms also cover our activities (e.g. digital asset trading) on our behalf and on behalf of Solarisbank AG (‘Solarisbank’) on Nuri App.


You have an additional relationship with Solarisbank to which Solarisbank's terms and conditions apply.  


You have another agreement with BitGo, Inc. for managing your non-custodial Bitcoin wallet (‘Bitcoin Vault’) to which BitGo’s general terms and conditions apply .


Nuri is responsible for operating the Nuri App and owns all the content.



§ 2 – Nuri's Activities as a Tied Agent of Solarisbank


Legal Language

Nuri shall broker business transactions involving the purchase and sale of financial instruments as defined in section 1 (1a), sentence 2, no. 1 of the German Banking Act (Kreditwesengesetz; "KWG") using Nuri App. This also includes the services outlined under §4a (Savings Plan) below.


For this purpose, Nuri will act exclusively for the account and under the full liability of Solarisbank as a tied agent of Solarisbank within the meaning set out in section 2 (10) of the German Banking Act. In the context of investment brokerage, Nuri will act as a representative of Solarisbank.


Solarisbank is a CRR credit institution supervised by the German Federal Financial Supervisory Authority (BaFin) and the European Central Bank.


Solarisbank will assume civil liability to the customers of brokerage services in respect of any breach of duty committed by Nuri and directly connected with their activity as a broker of business transactions involving the purchase or sale of cryptocurrencies.


The customer may hence bring any claims on account of breaches of duty relating to Nuri's brokerage services directly against Solarisbank.


Solarisbank has notified the Federal Financial Supervisory Authority of its assumption of liability. Nuri has been registered as a tied agent of Solarisbank with the public register of tied agents, which is available on BaFin's website



In regard to the Solarisbank bank account, that is required for the usage of the Nuri Apps, and any additional services provided by Solarisbank, the dedicated terms and conditions from the Solarisbank apply .


Nuri is not authorized to procure ownership or possession of customers' monies or securities.


Apart from providing investment brokerage services in respect of cryptocurrency transactions in its capacity as a tied agent of Solarisbank, Nuri also provides other services, which are not subject to license requirements, in its own name. Solarisbank shall not be liable for any breaches of duty committed by Nuri in respect of such additional services.


§ 2 – Nuri’s Activities on behalf of Solarisbank


Plain Language (non-binding)

We are offering brokerage that you can use through Nuri App to buy and sell financial instruments. Also the savings plan described §4a falls under this brokerage.


We are a tied agent and representative of Solarisbank and acting on its behalf and under its full liability for brokerage.


Solarisbank is a credit institution and supervised by German Federal Financial Supervisory Authority (BaFin) and European Central Bank (ECB).


Solarisbank is responsible to you if we do not provide and/or fail the brokerage to buy and sell cryptocurrencies.


You may directly address Solarisbank if we do not provide its brokerage as it is supposed to.


Solarisbank has notified BaFin about its responsibility. We are registered as its tied agent on the public register 


Solarisbank’s terms and conditions apply when you open a bank account and use other services that Solarisbank provides. 


We cannot own or hold your money or security.


When we offer you other services in our own name, which do not require a license, we are responsible for these additional services, not Solarisbank.



§ 3 – Amendments to the Present General Terms and Conditions


Legal Language

Any amendments to the present General Terms and Conditions will be notified to the customer by no later than two months prior to their proposed effective date on the Nuri Apps and/or made available on the email address provided by the customer. 


Amendments will be made available in a form that allows customers to save and print them in a readable format. Any amendments notified to the customer in accordance with para. 1 above will be deemed accepted, unless the customer objects within the time period specified in para. 3 below in text form. In its notification Nuri will specifically inform the customer that consent will be deemed given in the absence of objection. 


Customers who do not wish to accept an amendment proposed to them will have to notify their objection in text form to Nuri within six weeks after the amendment has been proposed to them by e-mail. In the absence of objection within the aforementioned time period, the amendments will be deemed accepted by the customer.


§ 3 – Changes to the Terms


Plain Language (non-binding)

When we change these terms, we will inform you through the Nuri Apps and/or via an email to your registered email address. We will communicate the changes at most two months before the new terms apply.


You will be able to store or print the changes in a readable form. We will consider that you have agreed to the changes unless you object to the changes in writing in the time frame stated below. We will remind you that you can object to the terms when we inform you about the changes.


If you do not accept the changes, you must send us your objection in writing within six weeks after we have informed you about the new terms with an email. Unless you send us your objection within this timeframe, you agree to the changes.


§ 4 – Cryptocurrencies


Legal Language

Cryptocurrencies are electronic forms of money which are generated via a decentralized peer-to-peer network on the internet and encrypted on the basis of digital signatures and whose development is based on a white paper of Satoshi Nakamoto


Cryptocurrencies are no legal tender recognized and backed as an official means of payment by any government agency ("Money"). Ownership of cryptocurrencies does not found or prove any claim against an issuer within the meaning of section 1 (2) of the German Payment Services Supervision Act (Gesetz über die Beaufsichtigung von Zahlungsdiensten; ZAG), either.


Nuri App gives customers the opportunity to purchase or sell cryptocurrencies for euros. The trade is subject to the relevant terms and conditions of Solarisbank and may be subject to certain individual or general limits for a particular trade or a certain period (“Trading Limits”).

§ 4 – Cryptocurrencies


Plain Language (non-binding)

Cryptocurrencies are electronic forms of money which are generated (mined) via a decentralized peer-to-peer network (blockchain) on the internet and encrypted on the basis of digital signatures and whose development is based on the white paper of Satoshi Nakamoto


Cryptocurrencies are not legal tender and you do not have any right against an issuer.


You can buy and sell cryptocurrencies in exchange for euros using the Nuri Apps. The terms of Solarisbank and trading limits apply. 



§ 4a - Savings Plan


Legal Language

In addition to the general purchase process, the Customer may order an ongoing purchase of certain cryptocurrencies at various intervals ("Savings Plan").


Solarisbank will execute the purchases based on the criteria determined by the Customer in the Nuri Apps in accordance with Solaris Special Conditions for Trading in Crypto Currencies ("Planned Purchase"). The process of the Savings Plan and Planned Purchase is as follows:


The Savings Plan is activated through the Nuri Apps. Purchases under the Savings Plan are brokered via Nuri acting as Solaris’s tied agent. 


The Customer selects the parameters of the Savings Plan ("Plan Parameters") in the Nuri Apps.


These are: 

  1. Amount of the the Planned Purchase in EUR;
  2. cryptocurrency of the Planned Purchase;
  3. purchase intervals (e.g. monthly); and
  4. start date of the Savings Plan.

Activation of a Savings Plan must be confirmed with a second factor authentication (“2FA”) in the Nuri Apps. 


Each Savings Plan may include only one type of cryptocurrency (e.g. Bitcoin, Ether). For each cryptocurrency the Customer must create a separate Savings Plan. 


Upon activation of a Savings Plan, Solarisbank will execute the transactions according to the Plan Parameters without requiring any further authorization via 2FA for the individual transactions.  


A Planned Purchase will be only executed if the funds in EUR required for the execution of the Planned Purchase are available on the Customer's payment account at the time of execution.


If a Planned Purchase is not executed due to underfunding, the Customer will be informed thereof and the Planned Purchase will be executed at the next time provided for in the Planned Parameters. 


In other cases where the Planned Purchase cannot be executed, e.g. due to technical reasons or exceeding of a Trading Limit, the Customer will be informed and the Planned Purchase will be executed at the next time provided for in the Planned Parameters. The amount of the Planned Purchase which was not executed previously will not be added in the next Planned Purchase. 


The Customer may at any time change certain Plan Parameters for the future for each Savings Plan or terminate the Savings Plan in the Nuri Apps. 


The Customer may change only those Plan Parameters that the Nuri Apps allow him to change. If the Customer wishes to change other Plan Parameters, the existing Savings Plan can be terminated and a new Savings Plan with changed Plan Parameters can be activated. A change is effective only after authorization with 2FA. 


§ 4a - Savings Plan


Plain Language (non-binding)

You can decide to buy cryptocurrency on a regular basis via a product which we call “Savings Plan”.


You can order the Savings Plan via the Nuri App. Solarisbank will execute the Savings Plan services according to their terms (Solaris Special Conditions for Trading in Crypto Currencies ). To activate the Savings Plan, you must insert the Plan Parameters below in the Savings Plan function:


  1. The amount in EUR you want to invest on a regular basis;
  2. the type of cryptocurrency you want to buy on a regular basis (--> Bitcoin or Ether, only one type of cryptocurrency per savings plan is possible); 
  3. the time (interval) at which you want to buy the cryptocurrency regularly (e.g. monthly); and
  4. the start date (this means the date of the first order).

You must confirm the activation of the Savings Plan (and your Plan Parameters) with a second factor authentication (for example with an SMS code) to execute your Savings Plan. The orders will then be executed automatically.


If your account does not have enough money or other reasons such as technical errors or trading limits stopped the purchase Solarisbank will not execute the purchase for that period and not add that amount in the next time. It will execute only the next regular purchase which you have chosen in your Plan Parameters. We will inform you when your purchase fails.


You can change your Plan Parameters or terminate the Savings Plan via the Nuri Apps. For the change of certain Plan Parameters you may need to create a new savings plan and activate it with 2FA.



§ 5 – Technical Requirements


Legal Language


Access to the Web Application is only possible via a web browser running on a computer or mobile device with an internet connection. Access to the Mobile Application requires a suitable mobile phone with internet access. No other access procedures are supported.


Once a customer has set up an account with Nuri , any and all communications between Nuri and the customer in connection with the purchase and sale of cryptocurrencies will be exclusively in electronic form using an online inbox on Nuri App or via e-mail, unless expressly otherwise provided in the present General Terms and Conditions. Notifications will not additionally be sent to the customer in paper form, unless otherwise required by law.


As a consequence, Nuri will not be liable for any damage resulting from the foregoing.


§ 5 – The technical equipment you need to use our services


Plain Language (non-binding)


You need a web browser for the web application and a mobile device for the mobile app each with an internet connection.


All our communications including notifications with you about the buying and selling cryptocurrencies will be in electronic form (e.g. online inbox on Nuri App or email), unless we expressly declare it in the terms or law required otherwise.


We are not responsible for any problem or loss due to electronic communication.




Legal Language

Natural persons with full legal capacity may register with Nuri.


Existing users are required to have a permanent residence in the Federal Republic of Germany or any other member state of the European Economic Area, Switzerland or the United Kingdom.

With respect to new users, the requirements for permanent residence outside of Germany are determined by Solarisbank and may change from time to time.

You can find more details on supported nationalities and permanent residence (as amended from time to time) here: https://nuri.com/supported-nationalities/.


§ 6 – Legal requirements you should meet to register


Plain Language (non-binding)

If you are an adult in good mental health and not under legal guardianship, you can register for our services.


In addition, as an existing user you must reside in Germany or within the EEA region, in Switzerland or in the UK.


For new users, Solarisbank decides where they may reside. This may change from time to time.


The most current list of supported nationalities and permanent residence is published here and updated from time to time: https://nuri.com/supported-nationalities/.



§ 7 – Customer's Duties of Cooperation and Diligence


Legal Language

A proper processing of business transactions requires customers to notify Nuri without delay of any changes of their names or addresses. Customers have to check the messages received in the inbox of their Nuri App or by e-mail on a regular basis.

Customers can protect certain transactions using their mobile phones by generating a one-time password with the aid of special apps, like Google Authenticator.


Nuri recommends its customers to increase the security of their accounts by adding a 2FA (two-factor authentication feature). It is the customers' responsibility to keep their individual combination of username and password in safe custody. They have to take all possible care and all appropriate precautions to ensure that the individual combination of username and password is not retrieved by any unauthorized party. In particular, customers must not keep, store, or record their individual combination of user name and password by electronic or other means together with their other documents relating to Nuri, and they shall be required to choose their personal and individual combination of username and password in a way that cannot be easily be retrieved by unauthorized parties. 


Customers who have logged in to the Web Application using their username and password ("login") shall not leave the computer, from which they are logged in, unattended. In case of any non-compliance with the foregoing rules of conduct, the customer will be liable for all risks and damages associated with such non-compliance. Customers having installed the Mobile Application on their mobile phone shall have to protect their phone at least with a code.


A customer, who discovers that his individual combination of username and password has been retrieved by an unauthorized party or that his account with Nuri has been used in an unauthorized manner, shall have to inform Nuri immediately and, if possible, change his individual combination of username and password without delay. If such change is not possible, Nuri will immediately upon receipt and acknowledgement of the customer's corresponding notification and upon verification of the customer's identity during usual business hours block the customer's access to his account on the Nuri Apps until further notice.


Nuri shall be authorized to block a customer's account at any time when it discovers an unauthorized use of the account. In such case, Nuri will inform the customer of the steps required to prove his lawful ownership beyond doubt, which will be necessary for unblocking the account. If there are indications of any unauthorized use of an access, Nuri will be authorized to block the cryptocurrencies in the customer's wallet to make an outflow of cryptocurrencies impossible.


Customers may use any contents published by Nuri subject to Nuri 's written permission only.


§ 7 – Your duty to cooperate with us


Plain Language (non-binding)

You must let us know if you change name or address and check your messages from us within the Nuri App and your inbox regularly.

You can protect your transactions with one-time passwords created through your mobile phone and special apps (e.g. Google Authenticator).  


We recommend you to activate and use two-factor authentication for higher security. It is your responsibility to keep your username and password safe and not get them stolen. You should not keep your username and password together and select a secure combination of username and password, which will not allow anyone else to retrieve them. 


You should not leave your computer unattended when you are logged into the web application. Otherwise, you are liable for all risks and damages occurred from it. If you are using the mobile application on your mobile phone, you must use a code. 


If you become aware that your username and password have got stolen or your account has been used in an unauthorized manner, you should inform us immediately and change your username and password without delay, if possible. If such change is not possible, upon your notification, we will ask you for proof of your identity and block access to the account on Nuri App until further notice. 


We can block an account at any time if we discover an unauthorized use of the account. In such case, we will send you a notification and further steps to unblock your account. If there are indications of any unauthorized use of an access, we can block the cryptocurrencies in the wallet to make an outflow of cryptocurrencies impossible.


You must ask for our permission to use any content published by Nuri.


§ 8 – Cryptocurrency Risk Notices; No Investment Advice


Legal Text

The current value of a cryptocurrency will be determined by the respective number of the cryptocurrency on offer and in demand on the market. More specifically, the value of a cryptocurrency may depend on whether and, if so, how many suppliers of goods and services accept the respective cryptocurrency as a means of payment. As a result, the value of a cryptocurrency, like the value of securities, derivatives or other financial instruments traded on financial markets, is subject to price fluctuations. Investments in cryptocurrencies are highly speculative and associated with risks of loss even including total loss.


Unlike money or e-money, which are backed by state-owned central banks or private issuers, respectively, acceptance of cryptocurrencies as a means of payment is not guaranteed in any way. Hence, Nuri is no issuer, backer, or creator of cryptocurrencies and has no responsibility for the cryptocurrency product in any other way, either.


The customer acknowledges the above-mentioned risks and agrees that use of Nuri App is at the customer's own risk.


The customer acknowledges and agrees that Nuri does not provide investment advice. Information provided by Nuri on Nuri App or in any other way is not intended to provide a personal recommendation to any customer relating to cryptocurrency transactions based on an assessment of the customer's personal circumstances or presented as suitable for that customer.


In fact, it is given as legally non-binding information or as risk notice which Nuri is legally required to provide. Where Nuri provides the customer with additional information beyond these statutory requirements, e.g. by way of market comments, charts or analyses, such information does not constitute any form of investment advice but is intended to support the customer's independent investment decision.


§ 8 – Information on the risks about cryptocurrencies


Plain Language (non-binding)

The price of a cryptocurrency is determined by the market, based on demand and supply, and is in constant fluctuation. Investments in cryptocurrencies are highly speculative and bear risk of loss or total loss. 


Cryptocurrencies are not backed by state-owned central banks or private issuers and may not be accepted as a means of payment. We are not the issuer, backer or creator of cryptocurrencies and have no responsibility for cryptocurrency. 


You accept that you are aware of the risks and that it is your own risk to use Nuri App.


You also accept that we do not provide you investment advice. The information we provide on the Nuri App or otherwise is not a financial advice for you and not personalized. This is rather a risk notice or declaration that we legally have to provide you.


If we give you additional information by means of analytics or comments, this is to support your independent decision making about your investments, not financial advice.



§ 9 – Registration


Legal Text

When registering for the use of Nuri App by means of the Web Application, customers will be required to carry out the following steps:


  1. The customer registers on the www.nuri.com domain and follows the instructions for opening an account.
  2. The customer goes through the opening procedure for the customer bank account with Solarisbank and enters the data required for this purpose.
  3. These data will then be verified by Solarisbank using video identification.
  4. Once the account has been successfully opened, the customer will be given access to Nuri App.

When registering for the use of Nuri App by means of the Mobile Application, customers will be required to carry out the following steps:

  1. The customer opens the respective app store (Google Play or Apple App Store) and downloads the Mobile Application.
  2. The customer registers to the Mobile Application and follows the instructions for opening an account.
  3. The customer goes through the opening procedure for the customer bank account with Solarisbank using the Nuri Mobile Application and enters the data required for this purpose.
  4. These data will then be verified by Solarisbank using video identification.
  5. Once the account has been successfully opened, the customer will be given access to Nuri App.

By using the link contained in the confirmation e-mail sent to the customer, the customer confirms the identity of his e-mail address. With the confirmation of his registration, the customer accepts these General Terms and Conditions.


For the purposes of registration, the customer is required to use an e-mail address with an inbox to which only he himself has access.


§ 9 – How to register


Plain Language (non-binding)


If you register on Web:


  1. You register on www.nuri.com and follow instructions to open an account.
  2. You enter the data asked to open a bank account at Solarisbank.
  3. Your entries will be verified by Solarisbank through a video identification.
  4. You will get access to Nuri App when the account is successfully created.

If you register on Mobile:


  1. You go to Google Play or Apple App Store and download the application.
  2. You register on the application and follow the instructions
  3. You enter the data asked to open a bank account at Solarisbank.
  4. Your entries will be verified by Solarisbank through a video identification.
  5. You will get access to Nuri App when the account is successfully created.

You verify your email address by clicking the link in the confirmation email sent by us. By doing so you also confirm that you accept our terms.


To register, you should use an email address and inbox only you have access to. 



§ 10 – Authentication


Legal Text


When opening a customer bank account with Solarisbank, customers will have to prove their identity in compliance with the requirements set out by Solarisbank.


§ 10 – KYC


Plain Language


You have to prove your identity to Solarisbank for the opening of your bank account.


§ 11 – Services Provided by Nuri


Legal Text


Nuri offers its customers the opportunity to purchase cryptocurrencies from Solarisbank or to sell cryptocurrencies to Solarisbank by using the Nuri Apps (see also §§ 4, 4a). Nuri will receive and transmit the respective orders in its capacity as a tied agent of Solarisbank.


Nuri also brokers its customers a service for the safekeeping of their cryptocurrencies in a vault (non-custodial wallet). Nuri uses various security measures to protect their customers' cryptocurrencies from loss (e.g. theft by hackers). The use of crypto vaults is offered free of charge.


Nuri explicitly draws the customer's attention to the fact that neither Nuri nor Solarisbank, BitGo or any other party know or will be able to restore (i) the seed phrase and, therefore, the private keys of a customer's Ethereum Vault and/or (ii) main key or backup key of a Bitcoin Vault. A customer, who loses his seed phrase, main key or backup key, therefore may no longer be able to access his Crypto Vault and, as a result, the cryptocurrencies stored in that vault.


Nuri reserves the right to alter or discontinue any of the services provided by it or to add other services. In particular, Nuri reserves the right to temporarily or permanently cease the purchase or sale of cryptocurrencies through the Web Application or the Mobile Application.


§ 11 – Our Services


Plain Language (non-binding)


You can trade cryptocurrencies with Solarisbank by using Nuri App.


We offer you a free crypto vault for which security measures apply to protect your crypto from loss.


Your keys, your crypto. If you lose your keys and/or seed phrase you will lose access to your Crypto Vaults. We or anyone else (Solarisbank or BitGo) cannot restore your keys or otherwise give you access to your Crypto Vault.


We can change or terminate any services we provide or add new ones. We can suspend or terminate cryptocurrency trading through web and mobile applications.



§ 12 – Other Prices and Costs; Schedule of Prices and Services


Legal Text


The amounts of all commissions, fees, charges and expenses are shown in the current schedule of prices and services which is available at www.nuri.com.  


Nuri is entitled to charge a “High Deposit Fee” if the average monthly balance on the customer bank account exceeds the threshold specified in the schedule of prices and services. 


The amount of the “High Deposit Fee” is based on the deposit rate of the European Central Bank; the “High Deposit Fee” will not apply if the deposit rate is greater than or equal to zero. The “High Deposit Fee” is collected from the customer's bank account by Nuri on a monthly basis by direct debit.


Changes to the price and service specifications are possible in accordance with § 3 of these General Terms and Conditions.


Unless otherwise agreed, payment of commissions, fees, charges and disbursements shall be made by direct debit. In the case of payment by direct debit, the customer gives Nuri a direct debit authorisation to collect the amount from the customer's bank account. The customer authorizes Nuri to use this SEPA Direct Debit Mandate, to collect the direct debit payment from the customer bank account and instructs Solarisbank to redeem this direct debit. The customer may revoke such a direct debit up to 8 weeks after the debit date. Nuri will inform the Customer together with the payment confirmation about the amount of the direct debit and the time frame within which the direct debit will be collected


In the event of a returned direct debit which the customer has not initiated, the customer authorises Nuri to carry out a new direct debit at a later point in time unless the customer has already settled the outstanding amount in another way. Nuri will not refer separately to the amount and the time before resubmitting the direct debit


§ 12 – Pricing


Plain Language (non-binding)


You can find information about our current pricing model at www.nuri.com.  


We can charge a so-called High Deposit Fee if the average monthly balance of your account exceeds the threshold which we state in our pricing and whose rate is based on the rate of the European Central Bank. 


High Deposit Fee will not be charged if the rate is greater than or equal to zero. We withdraw the High Deposit Fee monthly by direct debit from your account.


We can change pricing according to the Section 3 of these Terms.


As a rule, we withdraw payments of fees, charges, commissions and disbursement by direct debit from the bank account. You give us a direct debit authorization to collect the amount from your account and instruct Solarisbank to redeem it. You can revoke direct debits up to 8 weeks after the debit date. We will inform you about the amount and time frame that the amount will be collected. 


If a direct debit returns, you will authorise us to make a new direct debit at a later point in time if you have not settled the amount with us in another way. We will not remind you about the amount and time before we make it again.



§ 13 – Liability of Nuri


Legal Text


Nuri is seeking to ensure a continuous access to Nuri App, but cannot guarantee permanent availability. This primarily applies in cases of attacks to the network infrastructure, e.g. by so-called DDoS attacks that may occur with varying degrees of seriousness.


Nuri cannot take any responsibility for the contents provided on Nuri App being complete, accurate or up to date. Using these contents is at the user's own risk.


Nuri does not accept liability for damages arising to a customer as a result of using the services provided or contents published by Nuri.


This disclaimer shall not apply however in cases of intentional or grossly negligent behavior on the part of Nuri or any of its vicarious agents.


In addition, this disclaimer does not apply to any damage arising from injury to life, body, or health resulting from a breach of duty by Nuri or any of its vicarious agents.


Furthermore, the above disclaimer does not affect Nuri's liability for the breach of any obligations, the proper fulfillment of which is essential for the proper performance of the contract and on the fulfillment of which the customer may reasonably rely.


§ 13 – Our responsibility


Plain Language (non-binding)


We provide you with continuous access to Nuri App, however cannot guarantee its permanent availability, e.g. in case of cyberattacks.


We do not guarantee the accuracy, completeness and up to dateness of the content on Nuri App. You assume the risk for using the content.


We are not liable for damages arising from using our service or content.


We are liable if damages occurred due to our or the people’s, who work for us, deliberate or grossly negligent behaviour.


We are also liable if you die, get physically injured or your health is severely impacted because we or other people working for us did not fulfill a duty.


We are responsible for essential failures which make the services unusable.



§ 14 – Customer's Termination Rights


Legal Text


Provided no term or other termination clause has been agreed between the parties, the customer may terminate the entire business relationship at any time without observing a notice period. Notice of termination may be given to Nuri over the Web Application or in text form.


Nuri will also act as a messenger for communicating the customer's notice of termination to Solarisbank.


The customer's statutory termination rights shall remain unaffected.


§ 14 – When you want to terminate


Plain Language (non-binding)


You can stop doing business with Nuri immediately and without a prior warning. You can send us your request through the Nuri Apps or in writing.


If you want to end your contract with Solarisbank, send your request to Nuri.


You can request termination based on other rights of applicable laws.



§ 15 – Nuri's Termination Rights


Legal Text


Nuri may terminate its business relationship with the customer at any time by way of an ordinary termination giving no less than two months' prior notice. When determining the notice period, the bank will take account of the customer's legitimate interests.


Nuri may terminate its business relationship with the customer without observing a notice period if there is an important reason for which Nuri cannot be reasonably expected to continue the business relationship even in consideration of the customer's legitimate interests. Repeated violations of these General Terms and Conditions shall be deemed to constitute such important reason.


A serious one-time violation of the General Terms and Conditions, including deception or attempted deception of Solarisbank or Nuri by a customer deliberately providing false information, for example, also constitutes an important reason for the purposes hereof. Another important reason for termination is when a customer revokes his consent to the collection and use of data by Nuri because Nuri will no longer be able to provide the services it offers without storing and using the customer's data.


Notice of termination will be given by e-mail to the e-mail address provided by the customer.


§ 15 – When we want to terminate


Plain Language


We can stop doing business with you at any time with a warning at least two months before. When determining the period of the prior warning, We will take your interests into account.


We can stop doing business with you immediately without any warning if it is impossible for us to provide its services due to important reasons even when we take your interests into account.


The important reasons might be the cases where you:


  • violate these terms repeatedly,
  • commit one single but serious violation of these terms, e.g. you have given us incorrect information on purpose and deceived us or Solarisbank or attempted to deceive or
  • revoke your consent for the use data which is needed for us to provide you services.

If we want to end our contract with you, we will send you an email to your registered email-address.



§ 16 – Interdependent Effects of Termination


Legal Text


As of the effective date of the termination of the contract relating to the Nuri Account, the contract relating to the bank account will also be deemed effectively terminated.


As of the effective date of the termination of the contract relating to the bank account, the contract relating to the Nuri Account will also be deemed effectively terminated.


§ 16 – Effects of your termination on Partner Bank


Plain Language (non-binding)


If you end your business relationship with Nuri, your relationship with Solarisbank for your bank account ends, too.


If you end your business relationship with Solarisbank for your bank account, your relationship with us also ends.



§ 17 – Settlement Following Termination


Legal Text


The customer's bank account will be settled in accordance with the rules of Solarisbank. The customer may continue to use the wallet through the wallet provider BitGo. For this purpose, the customer may visit BitGo's website at https://www.bitgo.com/ and use the recovery tool.


§ 17 – Dissolution of your account after termination


Plain Language (non-binding)


Your account will be settled according to Solarisbank’s rules. You can still use your wallet, however you have to recover your wallet by using BitGo Wallet Recovery Wizard. 


§ 18 – Governing Law


Legal Text


The contractual relationships between the customer and Nuri shall be governed by German law excluding the UN Convention on Contracts for the International Sale of Goods.


§ 18 – The law governing the terms


Plain Language (non-binding)


German law applies to these terms. The UN Convention on Contracts for the International Sale of Goods is not applicable.



Support and Complaints


Nuri's objective is to provide products and services that fulfill the needs of each of their customers

If you still have questions or wish to file a complaint to Nuri, it will be Nuri's ambition to treat the matter and clarify the issue in a prompt and transparent manner.

Every customer is invited to contact Nuri at support.nuri.com to present any questions or complaints using various channels.


The European Commission has set up a European Online Dispute Resolution (ODR) Platform at https://ec.europa.eu/consumers/odr/ . We do not participate in dispute resolution proceedings with any consumer conciliation board.


Co-funded by the Horizon 2020
programme of all the European Union.

Notices regarding Banking and Cryptocurrency Services

 

Notice pursuant to § 2 Section 10 of the German Banking Act

Nuri GmbH, offers the brokerage of transactions in crypto currencies (being financial instruments pursuant to § 1 para. 1a sentence 2 no. 1 of the German Banking Act (Kreditwesengesetz – KWG)) and in this respect acts exclusively in the name and for the account of the Solarisbank AG. Nuri GmbH is recorded as tied agent of Solarisbank AG within the meaning of § 2 Section 10 of the German Banking Act in the register which is kept by the German Federal Financial Supervisory Authority. The register can be accessed under www.bafin.de. Insofar as investments in other financial instruments are made possible via Nuri GmbH, this is not done in the name or for the account of Solarisbank AG.

 

Warning of risks related to Cryptocurrencies

Trading cryptocurrencies carries high risk and can lead to the total loss of the invested capital. We strongly recommend not to invest more than you can afford to completely lose. Before you start trading cryptocurrencies, please make sure that you fully understand the risks associated. Should you need help we recommend to contact an independent competent person or organisation. Any personal successful investments when trading cryptocurrencies in the past in no case indicate your success in the future. The cryptocurrencies traded on Nuri.com are not suitable for all investors. For further information to the product offering, visit our Support Centre.

 

Notice regarding Nuri Pots

Nuri GmbH provides its services with respect to the purchase and sale of Nuri Pots exclusively for Bankhaus von der Heydt GmbH & Co. KG (BvdH). BvdH is acting as financial commissioner and crypto custodian for the Nuri Pots. The purchase, sale and custody of Nuri Pots is subject to contracts between the user and BvdH. BvdH decides independently on the acceptance of orders and may reject any offers at its own discretion without giving reasons.


Warning of risks related to Nuri Pots

Trading Nuri Pots is associated with risks. Before investing, you are asked to conduct an appropriateness test to assess whether you have the necessary knowledge and experience to adequately evaluate the risks associated with Nuri Pots. Before you start trading Nuri Pots, please make sure that you read and understand the product and risk information provided by BvdH and the issuer.